Refund & Return Policy
Effective Date: March 15, 2026
Thank you for shopping with Liquid Co. We value customer satisfaction and aim to provide a fair and transparent return and refund process for our wellness skincare and beauty products.
Please review this policy carefully before making a purchase.
1. Eligibility for Returns
Returns may be accepted only for eligible products that:
- Are unused and unopened
- Are in their original packaging
- Are returned in resalable condition
- Are accompanied by valid proof of purchase
Return requests must generally be submitted within 7–14 days of the delivery date unless otherwise required by applicable law.
2. Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are generally non-returnable:
- Opened or used skincare and wellness products
- Personal care items
- Products damaged after delivery
- Gift cards or promotional items
- Clearance or final sale items where stated
- Customized or personalized products
Liquid Co reserves the right to refuse returns that do not meet eligibility requirements.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Defective
- Incorrect compared to your order
please contact us within a reasonable timeframe after delivery.
To help process your request, we may require:
- Order details
- Clear photographs of the product and packaging
- Description of the issue
Approved claims may qualify for:
- Replacement
- Store credit
- Refund
- Alternative resolution at our discretion
4. Refund Process
Approved refunds are processed to the original payment method where possible.
Refund timelines may vary depending on:
- Payment provider processing times
- Banking institutions
- Geographic location
Original shipping charges, taxes, duties, or handling fees may be non-refundable unless otherwise required by law.
5. Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong product was shipped
- The product arrived damaged or defective
- Applicable consumer protection laws require otherwise
We recommend using a trackable shipping method for returned items.
Liquid Co is not responsible for return packages lost in transit.
6. Exchanges
Exchanges may be offered for eligible products subject to:
- Product availability
- Verification of return eligibility
If an exchange is not available, an alternative resolution may be provided.
7. Order Cancellations
Orders may only be cancelled before processing or shipment begins.
Once an order has been processed or dispatched, cancellation requests may not be possible.
8. Product Use Disclaimer
Liquid Co wellness skincare products are intended for cosmetic and personal care purposes only.
Results may vary between individuals depending on:
- Skin type
- Product usage
- Environmental factors
- Personal sensitivities
Refunds or returns will not be guaranteed based solely on individual preference, expected cosmetic outcome, or dissatisfaction after product use.
Customers are encouraged to review ingredients and product descriptions carefully before purchase.
9. Fraud Prevention and Abuse
Liquid Co reserves the right to:
- Deny refund or return requests suspected of abuse
- Limit repeated refund claims
- Refuse returns that violate this policy
- Request identity or transaction verification where necessary
10. Chargebacks
Customers are encouraged to contact us directly before initiating a payment dispute or chargeback.
Unauthorized or fraudulent chargebacks may result in:
- Account restrictions
- Order cancellation
- Additional review procedures
11. Policy Updates
We may update this Refund & Return Policy at any time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with the revised effective date.
12. Contact Information
For return or refund assistance, please contact:
Customer Support Team
Phone: +1 815 846 5096
Email: info@liquidco.shop
Address: 1050 Country Club Rd. PO Box 71, Woodstock, IL 60098, USA